Frequently Asked Questions
Have a question not answered here?
Please contact us.
Do I have to have another appointment and fill out another service agreement every time I leave town?
No. Once your service agreement is on file, a quick call, email, or text message to From Wags to Whiskers, Inc. is all you need to do to book service.
Will you, Cindy, be making all the visits to my animals?
For the initial set of contracted visits, I will make all the visits to your animals (unless other arrangements are discussed at the initial meeting). I like to learn about your animal’s typical behavior and personality before allowing another of my sitters to care for your pets. I do this so that if there are any concerns or questions in the future from these sitters, I am able to address them.
How many other sitters do you have working for you?
I currently have five employees. Employees undergo background checks, as well as skill and reliability screenings. My employees are covered by all state and federal workplace insurances. All are covered by professional liability insurance and bonding.
How are the other sitters introduced to my pets and home?
During one of my regular visits to your pets, I will have one of the sitters accompany me for the visit–meeting your animal, seeing their routine, and determining whether I like the interaction between animal and sitter. You will be informed that the introduction has occurred and given their contact information. If you wish to meet the sitter, you may call the sitter directly to arrange a meeting at both your convenience; I will not be present.
Can I have only you, Cindy, visit my pets?
I charge an additional 20% if I am the only person allowed to visit your animals. It also means that I may have to turn down your request for service due to schedule constraints, especially during the holiday season.
What do you do in case of an emergency?
It depends on the type of emergency. If something was to happen to your regular sitter, we have a backup sitter that can take over. If an emergency occurs with your pets, we will first contact your vet and transport them if necessary. You will then be contacted about the situation. If there is an emergency with your home, we will call you, your emergency contact, and the appropriate authorities and/or a preferred repair service.
When I go out of town how many times per day should I have you visit my pets?
For indoor dogs, we require three visits a day if the dog(s) do not have access to outdoors in between visits. Years of experience have shown us that dogs given only two visits a day are more stressed and are likely to require more of our time when we do visit. (Veterinarians recommend that dogs be allowed to relieve themselves at least every 6-8 hours. ) For healthy cats, one visit per day is usually sufficient. We will not agree to visit a cat any less once each day you are away.
I’d like to have my neighbor come visit my pets part of the time and have the pet sitter come part of the time. Is that an ok thing to do?
We do not like to share pet or home care responsibilities with someone else due to problems that may arise as a result. If someone will be in your home while you’re away, be sure to discuss this with us. You will be required to sign a waiver releasing From Wags to Whiskers, Inc. of any responsibility for the loss or damage of either your pets or home. If we find that someone has entered your home or is present in your home when we arrive, and we have not been informed that this will happen, the proper authorities will be called.
Should I call or text before I leave to confirm my trip?
Definitely. If we have not contacted you close to your planned departure then call, text, or email us to confirm that the trip is going as scheduled. We also require that you agree to notify us upon your return. If we do not hear from you and make an additional visit, you will be charged for that unneeded visit.
What is your policy on last minute reservations?
Typically I ask that reservations be made as far in advance as possible, specifically for major holidays as I do book up. However, I understand that life happens and unexpected trips come up. In these cases, I am available for all of my clients (or potential clients) at any point. There is no extra fees for last minute reservations. Please do not hesitate to call, text, or email at any time in emergency situations. Keeping a key on file with us is a good idea for clients that make unexpected trips.
What does it mean that you are insured?
We carry a liability insurance policy that protects you from financial loss in the event we are liable for accidents that occur while caring for your pets or home. Any responsible professional business should carry liability insurance.
What does it mean that you are bonded?
A dishonesty bond gives you peace of mind that you will be reimbursed if anything is stolen from your home. You should make sure that any workers who enter your home carry a dishonesty bond.